FAQs
For all basic procedures, we follow the suggested Fee Guide issued by the BC Dental Association. This is the same Fee Guide that the most major insurance plans follow. The amount covered by your insurance company may be affected by such factors such as annual limits of coverage or treatment set by your unique plan, reduced coverage for certain procedures, and/or the ability to deny coverage at any time they choose. Due to the Personal Information Privacy Act (PIPA), many insurance companies will not allow dental offices to contact them to inquire about plan information for their patients. Ultimately it is your responsibility to know the details of what your insurance covers, but we do our best to help you understand the information you are provided.
We would like to remind you that while your insurance does cover much of the cost of the dental services we provide, insurance plans are not treatment plans. They are not set up to cover everything. In fact, most insurance plans do not consider what is needed to maintain your optimum dental and oral health. As your dental care provider, we believe it is our responsibility to provide you with the best care possible, regardless of your insurance restrictions. Your insurance coverage is a contract between you and the insurance carrier, therefore you are responsible for paying the difference between our fees for the services provided and what your insurance pays for. In some cases, the patient pays in full and is reimbursed by their insurance. In all cases, payment is due at the time of treatment.
Hours
Monday |
8:30 am to 4:30 pm |
Tuesday | 8:30 am to 4:30 pm |
Wednesday |
8:30 am to 4:30 pm |
Thursday | 8:30 am to 4:30 pm |
Friday |
8:30 am to 4:00 pm |